• Included: free use of blankets, shrink wraps, tapes, dollies, hand trucks, basic tools to do assembly and disassembly, wardrobe boxes.
• Service included: packing, unpacking, assembling, dissembling, wrapping, moving, truck is included.
• Not included: boxes, bubble wraps, if you are moving into a storage or POD, blankets are $10 each refundable upon return.

Of course we do! We will bring our moving equipment with us. Please note we may still drive a truck to labor only jobs. Minimum hours and travel time still apply to labor only jobs.

Yes, We have a Minimum Required Fee, but we will inform you upon booking.

We usually start our morning job as early as 8 am, especially during busy days.

Usually at least 3-4 days are required for a weekend move, and 1-2 days are required for a weekdays move. As long as we have spots available we can schedule you an appointment. Usually weekends and first days / last days of the month are quite busy. Try to book at least a week before these days. We take many last minute bookings.

Usually 4:00-5:00 pm is the latest we can start a small job.

This is a general guidance only:

• Studio / Single bedroom 2-3 hours
• 2 bedroom 3-4 hours (this is a full 16 foot truck)
• 3 bedroom 4-5 hours
• 4 bedroom 6-8 hours (this is a full 26 foot truck)

This includes some basic Assembling / Disassembling, and wrapping of big furniture. Please do not forget the Garage and Patio.

No, we do not charge extra fees to move regular household items up or down stairs. However, we charge extra to move Pianos and any single item over 300 pounds up or down stairs.

After each booking, you will receive a confirmation message from us within the next one hour. You will receive a reminder message one day prior to your move. If you have not receive the message, please contact us right away.

Please notify us if your move may involve:

• Strict time-line requirements such as booking of an elevator / loading dock
• Piano moving, or any single item over 300 pounds
• If a COI Certificate of Insurance is required
• Any special directions, if you want certain items to be packed, moved etc.

• A small deposit is required on local moves.
• Yes, deposit will be required for a long distance move or big moves (takes more than 1 day). We will conduct an on-site estimate for a long distance move and big move. We can collect a deposit to secure the spot for you.

Moving is hard back-breaking labor. Similar to other Service Providers, you may provide a tip base on their performance. 100% of tips goes to the movers and we appreciate your acknowledgement of their hard work.

We thank all of our customers that have bought our movers water, spot drinks, soda and even lunches!

We are unsure how long it will take for the previous booking. We will try our best to meet the arrival window, and we will update you of the arrival time. We want to keep all of our bookings on schedule.

Please note that there is no guarantee of arrival time. If it is required that your job is done at a certain time, please try to book for the first appointment of the day, which usually starts at 8:00-9:00 am.

Please let us know if you need to meet certain time requirements, such as booking the loading dock or booking the elevator. We will let you know if we can meet these requirements. If we feel like we are not able to meet them, we will let you know.

We have encountered situations like the following:

• Wrong estimate of the size of the move
• Parking spot not reserved/driveway too short / too narrow for our big truck, we have to park else where, longer walking distance
• Customer booked for the storage but have to wait a long time for the lock to open
• Forgetting keys, wrong keys
• Storage not opened and have to wait
• Getting lost
• Hills too deep trucks cannot climb
• Loading / Unloading time is longer than estimated because walking distance from loading / unloading may vary, elevators do not work, no power etc.
• Dissembling / Assembling time takes longer than estimated. For example, some furniture is more difficult to move.
• Sofa is too big and cannot though the door or go up stairs
• Truck broke down during a move

The hourly rate will begin when we have arrived and start working, and finish when we finish unloading the last item from the truck and finish the work at the destination. We ask the customer to check on the truck to make sure nothing is left behind.

We charge hourly rate. After the minimum hours, we charge every 15 minutes, plus the flat travel time fee (depending on your locations, we will inform you of all the charges prior booking). For example:

A customer booked an appointment at 9:00 am: If the crew showed up at 9:05 am, the hourly rate will begin at 9:05 am. The crew went to a second stop to pick up furniture from the warehouse and waited 20 minutes in line. The crew finished unloading all the furniture and assembling at the new house at 3:25pm. The time will end at 3:25 pm, total time used is: 6 hours 20 minutes, we charge 6.5 hours + 0.5 hour flat travel time, so 7 hours in total.

We want to provide you all the upfront fees prior booking. Here are all the fees that would be expected from you:

• Total Moving Fees = Hourly Rate x Total hours worked (There is a minimum, fees are calculated every 15 minutes after the minimum is met.)
• Flat rate Travel Time Fee (This fee used to cover empty truck travel to your location and from your destination back to our truck station.)
• Extra cost if you have any single item over 300 pounds eg. Piano.
• Extra cost if you do not return our blankets ($10 each). For example, you are moving into a storage unit.
• Supplies cost, if you purchase any extra supplies eg. boxes, bubble wraps from us, there will be extra cost.
• After a move, we offer Junk Removal / Recycling Services (rates vary).

We do not have other extra or hidden fees, all fees being billed will be acknowledged by movers before the move.

Yes. The Hourly Rate begins from our start time and ends when the job is done. Everything in between is calculated as work hours. We will deduct meal time off the working hours, we won't charge you the time movers taking lunches.

Yes, basic insurance is included in your price at the rate of 60 cents per pound. Additional insurance may be purchased at a cost of $100 per $10000 declared value.

We charge Extra Cost for:

• Upright piano
• Baby Grand / Grand Piano
• Gun Safes
• Hot Tubs
• Pool Table
• Antique furniture
• Any single item over 300 pounds
• Appliances with stairs
• Furniture Junk Removal
• Extra supplies eg. boxes etc.

Please note that we have the right to refuse services if the move could risk our movers' safety.

Jobs under 4 hours have no break time. Jobs that go over 4 hours are entitled to have a 15 minutes paid break every 4 hours, although most of our movers do not choose to take them. The hourly rate will not stop for break time. Movers should not take more than a 15 minute break for every 4 hours. We encourage our movers to stay nourished and hydrated throughout the day.

No, we do not charge extra if you have more than one pick up or drop off locations. We charge by time. If you want to pick up a few items or donate your furniture to nearby stores, we will do it for you.

We use blankets and shrink wrap to pack TVs if you do not have the original box. Blankets and shrink wrap are included.

We will wrap mattresses with plastic shrink wrap. If you are moving to storage, we will put extra shrink wrap on your furniture. Just let us know ahead of time that you are moving into a storage unit.

We will put floor runners on your carpet or floor by requests. Just simply ask our movers to use them from their truck. These floor runners are free to use and there is no extra cost.

Please note: Movers are require to wear their shoes when moving due to safety issues. Please do not ask our movers to take their shoes off or wear the shoe wraps during moving. If you have spare cardboard you may lay them on the floor and tape them. When movers are working inside eg. packing, reassembling the furniture, they can take their shoes off or put on the shoe wraps.

Please ask our movers to protect staircase handrails with blankets.

If you are concerned about the walls getting damaged, please put cardboard on the walls prior to the move.

We have specialized equipment to move pianos. Please specify the type of piano you have and the access including the number of stairs involved to transport this piano. Pictures of the piano will help us plan ahead on the way to safely transport this piano.

Any time:

• Text: (916)272-5804
• Email: [email protected]

Our trucks run daily starting 7:00-8:00 am, rain or shine, except extreme weather conditions like hails, heavy rain.

Please write us a feedback about our services to [email protected]

We appreciate all feedback, positive and negative, we promise all the feedback get reviewed by us and are kept confidential until we get consent by the customer we can share their experience or ask for referrals.